FAQ

You can email us at info@onlyliberation.com where our customer service team will be happy to help you with whatever you need!

Yes

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied.

We accept all major credit cards (VISA, Mastercard, AMEX), Shop, and PayPal payments.

All orders are handled and shipped out from our warehouses. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

Due to high demand, orders may take between 2-5 weeks to arrive.

We do not offer refunds or exchanges if the item does not fit correctly. To avoid sizing issues, we provide detailed size information and measurements in the product images of our footwear and clothing. We encourage you to refer to this information before making your purchase.

In the event that an item does not fit, we suggest that you consider gifting it to a loved one or donating it to someone in need.

If you don't receive your order within 60 days after the item has shipped out, please contact us at info@onlyliberation.com to see if you are eligible for a full or partial refund.

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Most items are ineligible for returns

Please contact us at info@onlyliberation.com for questions about returns

Please contact us by e-mail at info@onlyliberation.com if you have received merchandise that is incorrect, missing, and/or defective.

Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible. Cases are resolved in the order of which they are received.

If you qualify for a refund:

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request.

Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.